Returns & Refunds
Please read our Terms & Conditions properly before making an order.
Our return policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Eligibility for return only applies for the following:
- A manufactured defect in the item
- A mix-up in your order (Wrong item Delivered)
In order to return, the item must be unused and in the same condition and packaging that you received it in.
After your return has been received and inspected, a notification will be sent to you through email or phone number (depending on means of communication you provided).
Refunds are also initiated under the following circumstances:
- Your delivery destination is not within our shipping zones
Once your return has been approved, your refund will be processed and credited into your M-Pesa, Bank Account or your original method of payment withing 5 to 7 working days.
If you haven’t received a refund yet please check your bank account again. If you have done this and still have not received your refund yet, please contact us on email@example.com or through Instagram at @sarrabiofficial
Kindly note that only regular priced items may be exchanged or refunded, unfortunately sale items cannot be refunded
SHIPPING RETURNS & EXCHANGES
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Kindly contact us for exact information on where to ship it back to on firstname.lastname@example.org
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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